Policy & Procedure

Delivery

  • We offer same day in town delivery on orders received by 12:00pm.
  • Holiday Delivery orders need to be placed two or more days in advance to assure timely delivery.
  • We will do our best to accommodate your requests, but we cannot guarantee specific time delivery or out of town deliveries.
  • We offer Sunday delivery to local funeral homes.
  • Phone numbers are required for any order to a residence outside of Bryan, OH city limits.
  • Rush/Timed deliveries are available for additional fees, please call for details.
  • Minimums are required to be met for delivery in addition to delivery fee, they are as followed: In town Bryan $10.00, Rural Bryan $15.00, any other town other than Bryan $25.00.
  • Items requiring shipping outside of our delivery area must be called in to assess correct shipping cost. If an order such as this is placed online, we will hold the order and contact the sender to notify and request additional payment in order to fulfill the order.

 

Incorrect Address/Re-DeliveryChanges to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a $10.00 charge.

 

When the Recipient Is Not Home The florist may choose to leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery and be subject to a $10.00 surcharge for re-delivery.

 

Substitution Policy Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner.

Due to various seasonal and regional conditions, availability of some flowers may be very limited. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, we will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color.

 

Permission Statement You understand that when placing an order on this website you are authorizing Artisan Floral & Gift Boutique to automatically charge your credit card, debit card, or bank account on file for the products or services you have requested in conjunction with the scheduled events you have entered into our database. On occasion, additional requests may be requested or (typed in under special instructions) indicated which may require additional fees to expedite. You authorize Artisan Floral & Gift Boutique to obtain these funds as necessary from the above named sources to complete the scheduled recurring events and transactions as you have instructed until you make such changes that would delete or suspend those events or transactions.